Privacy Policy

Scope

This policy explains how Hengshui So Me Business Co., Ltd., the operator of SpiralFlights and spiralflights.com, handles information submitted through this website. It covers website enquiries, contact details, drawings and other files supplied for product, engineering or quotation review.

Information we collect

When you send an enquiry, we may collect your name, company, country or region, email address, WhatsApp number, product interest, project type, quantity or specification, message and an optional attachment. We also record the source page and limited technical information needed to operate the form and protect it from abuse.

Server security logs may contain technical request information, including an IP address. Access to those logs is restricted and they are used for security, troubleshooting and abuse prevention rather than marketing profiling.

How enquiry information is used

We use enquiry information to:

• respond to your request;
• review drawings, dimensions and application requirements;
• prepare quotations and support technical communication;
• follow up an order or related commercial discussion;
• protect the website and enquiry service from misuse.

Enquiry records are sent through a server-side interface to our self-hosted EspoCRM system. They may also be delivered to the relevant sales mailbox so the request can be reviewed. We do not expose CRM credentials in the public website.

Drawings and attachments

Attachments are stored outside the public website directory and are used only to understand and respond to the submitted requirement. Do not upload information that you are not authorised to share. Access should be limited to personnel involved in the commercial, technical or order-related response.

Website analytics

This website uses a self-hosted Matomo installation to understand page visits, traffic sources, general country or regional information, product-page interest and non-personal conversion events.

Matomo is configured for cookieless tracking and IP anonymisation. We do not send names, email addresses, WhatsApp numbers, enquiry messages, filenames, CRM Lead IDs or form contents to Matomo. Analytics events identify actions such as opening the Contact page, submitting a form or clicking a contact link; they do not contain the information entered into the form.

Storage, access and international handling

Information is retained only for as long as reasonably needed to review the enquiry, prepare or follow up a quotation, support an order, maintain necessary business records, resolve disputes or protect the service. Data that is no longer required should be deleted or anonymised, subject to applicable legal and legitimate record-keeping requirements.

Website, CRM, email and backup providers may process the minimum information required to operate those services. Enquiries may be reviewed and processed by team members in China, including when the sender is located in another country or region.

Your choices

You may ask us to correct or delete enquiry information, subject to applicable legal obligations and necessary business-record requirements. To make a privacy request, email info@spiralflights.com and describe the enquiry or information concerned. We may need to verify the request before making a change.

Policy updates

This policy may be updated when the website, enquiry process or analytics configuration changes. The revision date shown on this page identifies the current version.